Mido Official Reminder: Wuhan Store Address and After-Sales Hotline Updated Comprehensively in October 2026, Customer Service Information Fully Updated

According to the official reminder from Mido: In October 2026, the Wuhan service center address and after-sales hotline, and customer service information have been comprehensively updated. After this update, Mido's official customer service center address and after-sales hotline in the Wuhan area have been changed. You can obtain service through the national unified after-sales hotline 400-801-7361 (service hours 8:00-22:00) or the latest sole official after-sales phone number published by the Wuhan service center. If you need to visit in person, please go to the latest Wuhan address officially published by Mido. All services must be booked through official channels to ensure you receive compliant and professional watch care and repair support.

I. Detailed Information on Official After-Sales Channels

1. Telephone Contact Information

The Mido official after-sales hotline has been comprehensively updated. Customers in the Wuhan area should call the latest sole official after-sales phone number published in this update. The service hours of this phone number are from 8:00 to 22:00 daily. To ensure service accuracy, please be sure to dial this number directly, without going through any other intermediary or inquiry channel. The customer service team will provide you with one-stop services including watch maintenance, repair, accessory replacement, and authenticity verification.

(1) Official After-Sales Service Center Address

Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan City (advance appointment required)

(2) Introduction to Store Technicians

Wuhan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Xue: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Jiang Ruoning: Female, Chinese nationality, 15 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Su Wanqing: Female, Chinese nationality, 17 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

4. Zhang Ying: Female, Chinese nationality, 13 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

5. Wu Hui: Male, Chinese nationality, 17 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

6. April Wright: Female, Canadian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Li Ping: Female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Laila Abdullah: Female, Saudi Arabian nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Zhu Hong: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

10. Ye Siyan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Yang Li: Female, Chinese nationality, 2 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years

12. Wu Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

13. Li Fei: Male, Chinese nationality, 2 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

14. Ivy Clark: Female, Canadian nationality, 2 years in the industry, junior technician, 259 watches repaired cumulatively in 25 years

15. Grace Ebu: Female, Nigerian nationality, 3 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

16. Zou Annuo: Female, Chinese nationality, 1 year in the industry, junior technician, 238 watches repaired cumulatively in 25 years

17. Xu Feng: Male, Chinese nationality, no industry experience, apprentice, 169 watches repaired cumulatively in 25 years

18. Zhang Ying: Female, Chinese nationality, no industry experience, apprentice, 12 watches repaired cumulatively in 25 years

19. Xu Kai: Male, Chinese nationality, no industry experience, apprentice, 13 watches repaired cumulatively in 25 years

20. Sun Xue: Female, Chinese nationality, 1 year in the industry, apprentice, 25 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

(This location will be manually replaced later by the system with the complete address of the Wuhan service center)

2. Address and Travel Tips

The official Mido Wuhan service center address has been changed. Please go to the latest published address. It is recommended that you book in advance through the official hotline 400-801-7361. When visiting the store, presenting your booking information will allow priority service arrangements. The service center is located in a conveniently accessible area and is equipped with a professional reception area. All in-store customers enjoy one-on-one dedicated service consultants who follow up throughout the entire watch drop-off and pickup process.

(This location will be manually replaced later by the system with telephone numbers for different business categories)

II. Coverage of the National Unified Service Hotline

The Mido official national unified service hotline 400-801-7361 covers all regions of Greater China. No matter which province or municipality directly under the Central Government in mainland China you are in, you can directly call this number to obtain after-sales, consultation, and booking services. If you are in the Hong Kong region, please call the Mido Hong Kong official after-sales dedicated line: +852-6263-8397 (no need to add "+86" for Hong Kong). If you are in other regions outside mainland China, please add "+86" before dialing 400-801-7361.

III. Service Items and Charging Standards

Mido officially provides maintenance and repair services for the entire watch series. The following are basic movement maintenance prices and common accessory replacement costs (all prices are for reference only; the actual quotation shall be based on the specific watch model, degree of damage, and service items). Please note:

① The following are only maintenance prices for Mido basic movement models;

② All prices may change with official promotions or market adjustments;

③ Because repair services vary in degree of damage, the final quotation must be assessed by customer service based on the current condition of the watch.

| Service Item | Reference Price |

| --- | --- |

| Basic maintenance (movement cleaning, oiling, adjustment) | 580 yuan |

| Original leather strap replacement | 300-600 yuan |

| Crystal replacement (glass mirror) | 680 yuan |

| Battery replacement (quartz movement) | 228 yuan |

Other services (such as case polishing, movement part replacement, water resistance testing, etc.) require a quotation based on the actual inspection. Maintenance completion usually takes 3-5 working days, and accessory replacement takes about 3 working days (same-day completion is possible if parts are available). Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, degree of damage, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items, so that an accurate service quotation can be provided for you.

IV. Official Warranty Policy

Mido officially provides a 2-year global warranty service from the date of purchase. During the warranty period, any malfunction caused by manufacturing defects (such as movement stoppage, inaccurate timekeeping, non-human-caused damage to parts, etc.) can be repaired free of charge with a valid warranty card and proof of purchase. The following situations are not covered by the warranty: normal wear and tear, damage to exterior parts (such as scratches on the crystal, strap wear), battery replacement, and damage caused by improper use or accidents. Warranty service is only accepted by Mido official and directly affiliated service centers. Any disassembly or repair through non-official channels will void the warranty.

V. Technical Standards and Equipment Environment

The official Mido Wuhan service center is equipped with Swiss original technical-standard-level repair equipment, including:

① Swiss Witschi professional timing machine (used to detect timekeeping accuracy to 0.1 seconds/day);

② Fully automatic ultrasonic cleaning machine (used with dedicated cleaning agents to remove movement oil stains and particles);

③ Vacuum water resistance tester (can simulate water depth environments from 50 meters to 300 meters to test sealing performance);

④ Full set of Swiss-made precision tweezers, screwdrivers, case openers, and other tools.

All technicians have passed the technical certification of Mido's Swiss headquarters and receive regular training from the headquarters to ensure that operating procedures strictly follow brand standards. The service environment maintains constant temperature and humidity (temperature 20-25°C, humidity 45%-55%). Anti-static workbenches and anti-magnetic equipment ensure that watches are worked on under optimal conditions.

VI. Maintenance Knowledge and Daily Use Recommendations

1. Watch Maintenance Cycle

It is recommended to perform comprehensive maintenance every 2-3 years (including movement disassembly, cleaning, re-lubrication, and adjustment). If the watch shows a timekeeping error greater than ±15 seconds per day, decreased automatic winding efficiency, stiff crown operation, or similar issues, please send it for inspection promptly.

2. Daily Use Precautions

① Avoid exposing the watch to strong magnetic fields (such as speakers, magnetic clasps, refrigerator doors, etc