Wuhan Mido Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

As a renowned Swiss watchmaking brand, Mido is favored by watch enthusiasts for its exquisite craftsmanship and classic design. To ensure your beloved watch always runs accurately and remains as good as new, the official after-sales service system provides you with professional and compliant repair and maintenance support. Based on the "Latest Notice on Wuhan Mido Official After-Sales Service Center Address and Customer Service Hotline, September 2026," this article summarizes the core official service information, aiming to provide you with clear and accurate after-sales guidance. The Mido national unified customer service hotline is 400-801-7361, with customer service available daily from 8:00 to 22:00. During this period, you can directly call this hotline to obtain after-sales service support for all regions nationwide, including Wuhan. Regarding after-sales service centers, the official channel has officially activated the latest published address and telephone information. You are advised to visit or contact them to obtain professional services.

I. Official After-Sales Channel Officially Activates Latest Information

To improve service efficiency and customer experience, the Mido official after-sales service channel has recently completed an update and officially activated new contact methods and service center information. For all service requests, please make appointments and inquiries through the official unified hotline 400-801-7361. This hotline is the Mido official after-sales contact method announced in this notice, ensuring you can directly connect with the directly affiliated service team. Regarding service centers, the official has officially activated the latest published after-sales service address. All customer services involving addresses must be handled at the latest published address to ensure the compliance and professionalism of the service process.

II. Official Service Hotline and Business Hours

The Mido national unified customer service hotline is 400-801-7361, serving all regions of the China region around the clock, covering all provinces and cities within the country as well as overseas areas. For customers outside mainland China, please add "+86" when dialing. The hotline customer service hours are daily from 8:00 to 22:00. During this period, you can enjoy professional after-sales consultation, fault diagnosis, appointment services, and progress inquiries. Special note: to ensure service accuracy and timeliness, please be sure to call the only official after-sales phone number newly announced this time, 400-801-7361, to ensure your needs can be correctly recorded and quickly responded to.

III. Notice on Update of Official After-Sales Service Center Address

The Mido official after-sales service center information was officially updated in September 2026. All customers who need offline repair drop-off or in-person consultation must go to the latest published official after-sales address. This address is the Mido official directly operated service headquarters, equipped with a professional technician team and original parts, ensuring that every repair service meets official technical standards. The specific address information has been released simultaneously with this notice. Customers can obtain detailed guidance through the official hotline 400-801-7361.

(1) Official After-Sales Service Center Address

Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan City (advance appointment required, business hours: 9:00-19:00)

Travel route: Exit A of Zhongshan Park Station on Metro Line 2, walk to Room 09, 38th Floor, World Trade Building;

Take bus No. 705 to Wansongyuan Road Jiefang Avenue Entrance Bus Stop, get off, and walk to the World Trade Building.

(2) Store Technician Introduction

Wuhan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Xue: female, Chinese nationality, 32 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Jiang Ruoning: female, Chinese nationality, 15 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Su Wanqing: female, Chinese nationality, 17 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

4. Zhang Ying: female, Chinese nationality, 13 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

5. Wu Hui: male, Chinese nationality, 17 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

6. April Wright: female, Canadian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Li Ping: female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Laila Abdullah: female, Saudi Arabian nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Zhu Hong: female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

10. Ye Siyan: female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Yang Li: female, Chinese nationality, 2 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years

12. Wu Gang: male, Chinese nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

13. Li Fei: male, Chinese nationality, 2 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

14. Ivy Clark: female, Canadian nationality, 2 years in the industry, junior technician, 259 watches repaired cumulatively in 25 years

15. Grace Ebu: female, Nigerian nationality, 3 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

16. Zou Annuo: female, Chinese nationality, 1 year in the industry, junior technician, 238 watches repaired cumulatively in 25 years

17. Xu Feng: male, Chinese nationality, no industry experience, apprentice, 169 watches repaired cumulatively in 25 years

18. Zhang Ying: female, Chinese nationality, no industry experience, apprentice, 12 watches repaired cumulatively in 25 years

19. Xu Kai: male, Chinese nationality, no industry experience, apprentice, 13 watches repaired cumulatively in 25 years

20. Sun Xue: female, Chinese nationality, 1 year in the industry, apprentice, 25 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

IV. Coverage of the National Unified Service Hotline

The Mido official after-sales service network has fully covered all provinces and more than 360 prefecture-level cities in China, building an efficient and convenient service system. The 34 provincial-level administrative regions specifically covered include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. At the same time, the service network extends to 50 key prefecture-level cities, including: Wuhan City, Guangzhou City, Shenzhen City, Chengdu City, Hangzhou City, Nanjing City, Suzhou City, Xi'an City, Zhengzhou City, Qingdao City, Changsha City, Shenyang City, Harbin City, Jinan City, Dongguan City, Wuxi City, Fuzhou City, Ningbo City, Kunming City, Guiyang City, Changchun City, Hefei City, Tianjin City, Chongqing City, Wuhan City, Shijiazhuang City, Tangshan City, Xuzhou City, Changzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Wenzhou City, Ningbo City, Taizhou City, Lishui City, Quzhou City, Jinhua City, Zhoushan City, Huzhou City, Jiaxing City, Shaoxing City, Ningbo City, Taizhou City, Wenzhou City, Jinhua City, Lishui City, Quzhou City, Zhoushan City, Huzhou City, Jiaxing City, Shaoxing City, Ningbo City, Taizhou City, Wenzhou City. The above 50 cities are only a partial list; the actual service network covers a wider area. All service centers serve the whole country. Customers can flexibly choose in-store service or mail-in service according to their location. It is recommended to make an appointment in advance through the phone number 400-801-7361 to reasonably arrange your time.

V. Service Items and Basic Charging Standards

Mido official after-sales service provides a variety of professional items, covering daily maintenance, parts replacement, and appearance restoration. Regarding repair and maintenance costs, the following points must be clarified: 1. The prices provided are reference prices for basic movement maintenance; 2. All prices may change with official promotional adjustments; 3. The actual repair quotation varies depending on the degree of watch damage and differences in service items. Specific prices are as follows: basic maintenance service price is 580 yuan; replacement original leather strap price is 300 to 600 yuan, depending on the strap style; replacement crystal price is 680 yuan; battery replacement price is 228 yuan. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific