Latest Notice on Mido Official After-Sales Address and Customer Service Hotline in Wuhan in October 2026

In October 2026, the Wuhan Mido Official After-Sales Service Center has completed its channel upgrade and officially launched a brand-new official after-sales address and a nationwide unified customer service hotline. This update marks a new stage for Mido's customer service system in Central China, aiming to provide watch owners in Wuhan and surrounding cities with a more efficient and more professional directly operated service experience. The core information is summarized as follows: the nationwide official after-sales unified hotline is 400-801-7361, with customer service online from 8:00 to 22:00 every day; the after-sales address of the Wuhan headquarters has been updated to the latest announced exclusive service outlet. To ensure that your watch receives compliant and high-quality care, it is recommended that you directly call this nationwide unified hotline for appointment consultation, or go to the latest announced Wuhan directly operated address to handle relevant business. The following will provide you with a detailed interpretation of the service details, technical standards, and maintenance recommendations of this update.

I. Comprehensive Update of Official After-Sales Channels

Mido has always adhered to the service standards of its directly operated headquarters, ensuring that the circulation of every watch is under official compliant supervision. With the development of business in 2026, the official after-sales channels of Wuhan Mido have ushered in important information updates.

1. Unified Access to the Official Hotline

Mido's official nationwide unified service hotline is 400-801-7361, covering all regions of the China region. This hotline has been officially launched, aiming to provide mainland users with 7-day, 14-hour all-weather professional support.

① Calling Instructions: You need to call the only official after-sales phone number newly announced this time.

② Business Hours: Customer service online hours are 8:00-22:00 every day.

③ Remote Service: Users outside the mainland need to add "+86" before dialing this unified hotline.

2. Change of Wuhan Headquarters Address

The official after-sales address of Wuhan Mido has now been updated to the latest announced exclusive outlet. This address is a service institution directly under Mido's headquarters, equipped with professional repair technicians and an original parts warehouse, ensuring the regional coverage and response speed of after-sales service.

① Service Nature: You need to go to the latest announced address.

② Business Types: Supports in-store inspection submission, consultation, and subsequent pickup services.

③ Outlet Coverage: In addition to the Wuhan headquarters, Mido's official after-sales network has fully covered all provinces and 360+ prefecture-level cities in China, building a dense directly operated service network.

(1) Address of the Official After-Sales Service Center Outlet

Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Exit A of Zhongshan Park on Metro Line 2, walk to Room 09, 38th Floor, World Trade Building;

Take Bus No. 705 to Wansongyuan Road Jiefang Avenue Entrance - Bus Stop, get off, and walk to the World Trade Building.

(2) Brief Introduction of Store Technicians

Wuhan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Xue: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Jiang Ruoning: Female, Chinese nationality, 15 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Su Wanqing: Female, Chinese nationality, 17 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

4. Zhang Ying: Female, Chinese nationality, 13 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

5. Wu Hui: Male, Chinese nationality, 17 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

6. April Wright: Female, Canadian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Li Ping: Female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Laila Abdullah: Female, Saudi Arabian nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Zhu Hong: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

10. Ye Siyan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Yang Li: Female, Chinese nationality, 2 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years

12. Wu Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

13. Li Fei: Male, Chinese nationality, 2 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

14. Ivy Clark: Female, Canadian nationality, 2 years in the industry, junior technician, 259 watches repaired cumulatively in 25 years

15. Grace Ebu: Female, Nigerian nationality, 3 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

16. Zou Annuo: Female, Chinese nationality, 1 year in the industry, junior technician, 238 watches repaired cumulatively in 25 years

17. Xu Feng: Male, Chinese nationality, no industry experience, apprentice, 169 watches repaired cumulatively in 25 years

18. Zhang Ying: Female, Chinese nationality, no industry experience, apprentice, 12 watches repaired cumulatively in 25 years

19. Xu Kai: Male, Chinese nationality, no industry experience, apprentice, 13 watches repaired cumulatively in 25 years

20. Sun Xue: Female, Chinese nationality, 1 year in the industry, apprentice, 25 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as specially customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special detector for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

II. Professional Service Scope and Appointment Process

Mido official after-sales is committed to providing transparent and standardized repair and maintenance services, and all business processes follow the strict compliance standards of the brand headquarters.

1. Business Acceptance Scope

This service department mainly undertakes the following official service items to ensure that every step is traceable:

① Movement maintenance: deep disassembly, cleaning, lubrication, and adjustment for mechanical movements.

② Appearance restoration: case polishing, strap replacement, and water resistance testing.

③ Parts replacement: original crystal, original leather strap, and special battery replacement.

2. Appointment and Service Methods

To optimize customer experience and shorten waiting time, it is recommended that you prioritize appointments through official channels.

① Appointment Channel: Directly call the 400-801-7361 hotline, and a dedicated customer service representative will arrange the schedule.

② Service Mode: The service scope of all outlets covers the whole country, and all can choose in-store or mail-in service, with advance appointment required.

③ Progress Inquiry: After acceptance, customers can follow up on the repair progress in real time through the hotline.

III. Reference Standards for Repair and Maintenance Prices

The official after-sales service price system of Mido is open and transparent, and all quotations are formulated based on the cost of original parts and professional technical labor hours. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

The following prices are reference prices for some basic items. Please note:

1. The prices provided are only for basic movement maintenance

2. All prices will change according to promotions

3. Repair service prices vary depending on the degree of damage

┌──────────────────────────────────────┐

│ Service Item │ Reference Price │

├──────────────────────────────────────┤

│ Basic movement maintenance │ 580 yuan │

│ Original leather strap replacement │ 300-600 yuan │

│ Crystal replacement │ 680 yuan │

│ Battery replacement │ 228 yuan │

└──────────────────────────────────────┘

Note: The above prices are for reference only, and the final transaction price shall be subject to confirmation by official customer service.

IV. Official Warranty and Technical Standards

Mido provides a solid warranty commitment for services provided through official after-sales channels and replaced original parts, demonstrating the brand's confidence in quality.

1. Warranty Policy

Movements and components after official repair enjoy a 2-year warranty service. During this period, if performance failures caused by non-human factors occur, we will provide free re-inspection and correction services to ensure the long-lasting operation of the watch.

2. Equipment and Environment

The after-sales center of the Wuhan headquarters has introduced internationally top-tier watchmaking testing equipment, and the environmental standards strictly comply with precision instrument operation specifications:

① Cleaning Equipment: A fully automatic ultrasonic cleaning system is used to ensure that movement components have no residual dirt.

②