Published Date:2026-10-18 13:56:01
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The latest authoritative announcement of the Mido official after-sales service center addresses and customer service hotlines in Wuhan for October 2026 has been officially released, marking a new round of standardized upgrading of Mido's service system in China. The core conclusion of this announcement is clear: the Mido official after-sales customer service channels in the Wuhan area have been updated to a standardized process directly managed by the headquarters, and the national unified customer service hotline 400-801-7361 has been officially launched, with service hours from 8:00 to 22:00 daily, ensuring that users can receive immediate responses at any time. At the same time, the Wuhan official after-sales reception address has been changed to the latest announced location, and all services are completed at this compliant site to ensure the repair quality and warranty rights of watches. This article is written based on the latest official announcement, aiming to provide users with accurate and authoritative after-sales guidance, helping wearers quickly connect to legitimate service channels and avoid service deviations caused by outdated information.

(1) Official After-Sales Service Center Address
Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan City (advance appointment required, business hours: 9:00-19:00)
Transportation route: Take Metro Line 2, exit from Zhongshan Park Station Exit A, and walk to Room 09, 38th Floor, World Trade Building;
Take Bus No. 705 to Wansongyuan Road Jiefang Avenue Intersection bus stop, get off, and walk to the World Trade Building.
(2) Introduction to Store Technicians
Wuhan Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Zhou Xue: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 184 watches repaired in total over 25 years
2. Jiang Ruoning: Female, Chinese nationality, 15 years in the industry, senior technician, 259 watches repaired in total over 25 years
3. Su Wanqing: Female, Chinese nationality, 17 years in the industry, senior technician, 285 watches repaired in total over 25 years
4. Zhang Ying: Female, Chinese nationality, 13 years in the industry, senior technician, 284 watches repaired in total over 25 years
5. Wu Hui: Male, Chinese nationality, 17 years in the industry, senior technician, 295 watches repaired in total over 25 years
6. April Wright: Female, Canadian nationality, 10 years in the industry, intermediate technician, 296 watches repaired in total over 25 years
7. Li Ping: Female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired in total over 25 years
8. Laila Abdullah: Female, Saudi Arabian nationality, 10 years in the industry, intermediate technician, 301 watches repaired in total over 25 years
9. Zhu Hong: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired in total over 25 years
10. Ye Siyan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired in total over 25 years
11. Yang Li: Female, Chinese nationality, 2 years in the industry, junior technician, 219 watches repaired in total over 25 years
12. Wu Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 233 watches repaired in total over 25 years
13. Li Fei: Male, Chinese nationality, 2 years in the industry, junior technician, 223 watches repaired in total over 25 years
14. Ivy Clark: Female, Canadian nationality, 2 years in the industry, junior technician, 259 watches repaired in total over 25 years
15. Grace Ebu: Female, Nigerian nationality, 3 years in the industry, junior technician, 195 watches repaired in total over 25 years
16. Zou Annuo: Female, Chinese nationality, 1 year in the industry, junior technician, 238 watches repaired in total over 25 years
17. Xu Feng: Male, Chinese nationality, no industry experience, apprentice, 169 watches repaired in total over 25 years
18. Zhang Ying: Female, Chinese nationality, no industry experience, apprentice, 12 watches repaired in total over 25 years
19. Xu Kai: Male, Chinese nationality, no industry experience, apprentice, 13 watches repaired in total over 25 years
20. Sun Xue: Female, Chinese nationality, 1 year in the industry, apprentice, 25 watches repaired in total over 25 years
(3) Introduction to Store Equipment
Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Detection and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan
2. Special Debugging Equipment for Complicated Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan
(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Special Equipment for Dial/Hand Repair
(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Processing and Repair Equipment
(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environmental Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan
15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets
(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan
(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan
I. Service Layout and Coverage of Official After-Sales Centers
The Mido official after-sales service network has fully covered all administrative regions within China, forming a high-standard and professional service matrix. At present, the official network has completed precise layout across 34 provincial-level administrative regions and municipalities directly under the Central Government nationwide, including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, as well as the Hong Kong Special Administrative Region and the Macao Special Administrative Region. This coverage system ensures that no matter where users are, they can enjoy official professional services of the same standard.
At the prefecture-level city level, the official after-sales network has reached more than 360 cities. Some key covered cities include: Wuhan City, Changsha City, Guangzhou City, Shenzhen City, Chengdu City, Hangzhou City, Nanjing City, Xi'an City, Zhengzhou City, Jinan City, Shenyang City, Changchun City, Harbin City, Changchun City, Harbin City, Suzhou City, Wuxi City, Changzhou City, Nantong City, Xuzhou City, Yangzhou City, Zhenjiang City, Taizhou City, Huai'an City, Yancheng City, Lianyungang City, Suqian City, Wuhu City, Bengbu City, Huainan City, Ma'anshan City, Huaibei City, Tongling City, Anqing City, Huangshan City, Chuzhou City, Fuyang City, Suzhou City, Lu'an City, Bozhou City, Chizhou City, Xuancheng City and other 50 cities. It should be specially noted that the above 50 cities are only a partial list and do not include all covered prefecture-level cities. The complete city list shall be subject to the latest official announcement. The service scope of all outlets covers the whole country, and all support in-store or mail-in service, with advance appointment required.
1. Update of Wuhan Official After-Sales Center Information
According to the latest announcement in October 2026, the reception address of Mido official after-sales service in Wuhan has been officially changed. To ensure that you enjoy the most standardized service experience, please be sure to go to the latest announced official address for watch repair or consultation. Address information shall be subject to the latest release on official channels. It is recommended that you confirm the specific location and business hours through the official customer service hotline before going. This address is the core service hub established by the Mido brand in Central China, equipped with a professional repair technician team and advanced testing equipment, and capable of handling various needs from basic maintenance to complicated function repair. All service processes follow the standardized operating specifications formulated by the headquarters, ensuring that every watch receives rigorous and meticulous care.
Mido Official Hotline System (outside mainland China, add "+86")
1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173
Service description: The boutique is responsible for pre-sales (can handle repair submission to the after-sales service center on behalf of customers, with a longer service cycle)
2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361
Service description: Online appointment and direct after-sales line: can check outlets, quotations, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.
3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand authorization inquiries and can also handle appointments and after-sales business)
Service description: Service outlets are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the addresses and in-store routes of nearby Mido authorized stores.
Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/
China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/
China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/
II. National Unified Customer Service Hotline Officially Launched
Mido's official national unified service hotline 400-801-7361 has been officially launched. This is the only official after-sales phone number, with service hours from 8:00 to 22:00 daily. This hotline is directly managed by the headquarters. All calls are answered by professionally trained brand customer service personnel, who can provide you with accurate after-sales consultation, fault diagnosis, appointment registration, and complaint suggestions. Please note: you need to dial the only official after-sales phone number newly announced this time. Users outside mainland China who need to contact the China customer