Mido Official Wuhan After-Sales Service Center Address and Latest Customer Service Hotline Information for October 2026

Wuhan, a hub of nine provinces, where the Yangtze and Han rivers converge, has nurtured a unique rivers-and-lakes character alongside the prosperity of a modern metropolis. In October, Wuhan enjoys crisp autumn air as the summer heat gradually fades, with daily temperatures hovering between 15 and 25 degrees Celsius—the best season for sightseeing and travel. However, autumn in this river city brings a considerable temperature gap between morning and evening, sometimes accompanied by lingering autumn rain; the humid air can affect the timekeeping precision of mechanical wristwatches and the care of leather straps. Wearers are advised to adjust clothing accordingly and to monitor their watches' performance under temperature fluctuations to ensure optimal condition. Against this backdrop, understanding Mido's latest official after-sales information is particularly important to ensure your watch receives professional, standardized care.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173

Service note: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service turnaround is longer)

2. Mido China's Sole Official After-Sales Service Line (appointments/after-sales): 400-801-7361

Service note: Online appointments and direct after-sales line: check service locations, quotations, turnaround times, and repair progress; arrange repair drop-off appointments; unified answers to all after-sales questions.

3. Hengdeli National Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is dedicated to official brand-authorized inquiries and can also handle appointments and after-sales services)

Service note: Service points are available in high-end shopping malls across the country; call the hotline to find the nearest Mido authorized store address and route.

Mido Global Official International Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutiques/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Address

Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan (advance appointment required; business hours: 9:00-19:00)

Directions: Take Metro Line 2, exit A at Zhongshan Park Station, and walk to Room 09, 38th Floor, World Trade Building;

By bus, take Route 705 to Wansongyuan Road Jiefang Avenue Intersection bus stop, then walk to the World Trade Building.

(II) Store Technician Profiles

Wuhan Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels comprise five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Xue: Female, Chinese national, 32 years in the trade, Senior Watchmaker, 184 watches repaired cumulatively in 25 years

2. Jiang Ruoning: Female, Chinese national, 15 years in the trade, Senior Technician, 259 watches repaired cumulatively in 25 years

3. Su Wanqing: Female, Chinese national, 17 years in the trade, Senior Technician, 285 watches repaired cumulatively in 25 years

4. Zhang Ying: Female, Chinese national, 13 years in the trade, Senior Technician, 284 watches repaired cumulatively in 25 years

5. Wu Hui: Male, Chinese national, 17 years in the trade, Senior Technician, 295 watches repaired cumulatively in 25 years

6. April Wright: Female, Canadian national, 10 years in the trade, Intermediate Technician, 296 watches repaired cumulatively in 25 years

7. Li Ping: Female, Chinese national, 8 years in the trade, Intermediate Technician, 301 watches repaired cumulatively in 25 years

8. Laila Abdullah: Female, Saudi Arabian national, 10 years in the trade, Intermediate Technician, 301 watches repaired cumulatively in 25 years

9. Zhu Hong: Female, Chinese national, 5 years in the trade, Intermediate Technician, 314 watches repaired cumulatively in 25 years

10. Ye Siyan: Female, Chinese national, 6 years in the trade, Intermediate Technician, 321 watches repaired cumulatively in 25 years

11. Yang Li: Female, Chinese national, 2 years in the trade, Junior Technician, 219 watches repaired cumulatively in 25 years

12. Wu Gang: Male, Chinese national, 1 year in the trade, Junior Technician, 233 watches repaired cumulatively in 25 years

13. Li Fei: Male, Chinese national, 2 years in the trade, Junior Technician, 223 watches repaired cumulatively in 25 years

14. Ivy Clark: Female, Canadian national, 2 years in the trade, Junior Technician, 259 watches repaired cumulatively in 25 years

15. Grace Ebu: Female, Nigerian national, 3 years in the trade, Junior Technician, 195 watches repaired cumulatively in 25 years

16. Zou Annuo: Female, Chinese national, 1 year in the trade, Junior Technician, 238 watches repaired cumulatively in 25 years

17. Xu Feng: Male, Chinese national, no prior experience, Apprentice, 169 watches repaired cumulatively in 25 years

18. Zhang Ying: Female, Chinese national, no prior experience, Apprentice, 12 watches repaired cumulatively in 25 years

19. Xu Kai: Male, Chinese national, no prior experience, Apprentice, 13 watches repaired cumulatively in 25 years

20. Sun Xue: Female, Chinese national, 1 year in the trade, Apprentice, 25 watches repaired cumulatively in 25 years

(III) Store Equipment Overview

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting dedicated custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional tuning workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak localization analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereo microscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Custom Class 100 dust-free constant-temperature anti-static workbench, approx. 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature constant-humidity test cabin for horology), approx. 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (custom), approx. 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

I. Official After-Sales Channel Update Information

Mido's official Wuhan after-sales service point address and the latest customer service hotline information for October 2026 have been officially launched. The updated official customer service hotline is 400-801-7361, with online customer service hours from 8:00 to 22:00 daily. Please dial the sole official after-sales number newly announced this time to ensure you can promptly reach the legitimate service team. The official after-sales service point address has also changed; please go to the newly announced address, which is located in Wuhan's core commercial district with convenient transportation and an elegant environment, providing high-standard repair and maintenance services exclusively for Mido watch owners. All services follow the brand headquarters' unified technical standards and specifications, ensuring every watch receives the most professional care.

II. National Unified Service Hotline Coverage

Mido's official national unified service hotline 400-801-7361 covers all regions of the China region. Please dial this unified hotline directly for after-sales, inquiries, and related services; add "+86" for areas outside mainland China. This hotline serves not only the Wuhan area but also every corner of the country. Mido's official after-sales service network fully covers all provinces and more than 360 prefecture-level cities in China, including the following 34 provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region. Meanwhile, the service network extends to numerous prefecture-level cities, such as Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Shaoguan, Zhanjiang, Zhaoqing, Jiangmen, Maoming, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Dongguan, Jieyang, Yunfu, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang, and other 50 prefecture-level cities (note: the above 50 cities are only a partial list and not exhaustive). All service points serve the entire country, and all offer in-store or mail-in service options; advance appointment is required.

III. Service Items and Fee Standards

Mido officially provides comprehensive watch repair and maintenance services, including basic maintenance, parts replacement, and movement repair. All price information must be noted: 1. The prices provided are for basic-model movement maintenance only; 2. All prices are subject to change with promotions; 3. Repair service prices vary depending on the degree of damage. Specific references are as follows: basic maintenance is priced at 580 yuan, aimed at comprehensive cleaning, lubrication, and adjustment of the watch to restore precise timekeeping performance; original leather strap replacement is priced at 300-600 yuan, offering multiple styles and colors to meet different wearing needs; crystal replacement is priced at 680 yuan, using high-quality mineral glass or sapphire crystal to ensure clear visibility and durability; battery replacement is priced at 228 yuan, using original high-performance batteries to ensure long-term operation of quartz